Company Background
EnterpriseWizard, Inc. is the leading provider of adaptive web-based business process management solutions for organizations of all sizes. Our suite of pure web applications includes Service Desk, Customer Support, ITIL, Change and Asset Management, CRM, Sarbanes-Oxley, Government Compliance and general business process automation.
With a strong focus on engineering excellence, we have an absolute dedication to world-class customer service. Thanks to our unique, adaptive platform and over a decade of experience designing and implementing sophisticated process automation solutions, we can offer fixed-price implementations backed by an unconditional guarantee of total customer satisfaction.
Our company has attracted over 300 customers from industries with vastly different needs, ranging from startups to fortune 100 companies such as Chevron, Merrill Lynch, NEC, Conde Nast, Emerson, Fujitsu, and Carestream Health. We've enjoyed steady organic growth from the start and have remained self-funded and profitable, with no debt or external investors. Our Dun & Bradstreet number is 83-607-8865.
Headquartered in Silicon Valley, we have offices in the U.S., Russia, and New Zealand. We have partners and resellers in the U.S., Europe, South America, and Asia.
Our History and Vision
Founded in 1991 by our CEO, Colin Earl as an enterprise software development firm, the company worked on major development projects for 3Com, Compaq, Cisco and others before launching SupportWizard in 1996, a product that which is still in use around the world.
Although we designed SupportWizard as a customer support and helpdesk application, it was so flexible that customers began extending it to meet their needs for Sarbanes Oxley management, CRM, asset management, and other applications.
We soon realized how much overlap there was between these enterprise applications. They all needed database connectivity, email integration, workflow, business rules, search functionality, graphical and statistical reports, data export/import and API connectors for integration, etc. Only the data model differed from program to program: the tables, fields and workflows specific to each application.
We saw that if we could provide a way to define custom data models that automatically inherited all the other core functionality, it would be possible to create custom business applications without reinventing the wheel each time.
The key to success was enabling this deep customization without programming: The primary cause of failure for enterprise software implementations is that the software cannot be adapted to meet business requirements at a reasonable and predictable cost. Further, custom code makes systems very costly to maintain and upgrade.
The vision of EnterpriseWizard was to enable the creation of custom, enterprise-class business applications without programming. We leveraged J2EE as the foundation for the adaptive platform and then built out-of-the-box applications on top of it.
These solutions implement industry best practices and benefit from the years of experience we gained implementing a variety of solutions for our customers. Because they retain the full flexibility of the adaptive core, they can also be rapidly customized to meet any business need.
The result is that we are the only company able to boast of a 100% success rate and to back it up with an unconditional guarantee of success. We are proud to share both our product and our expertise with a rapidly expanding customer base.
