The Perfect Fit without Compromise
Many of our customers are looking for a specific software tool - a help desk system, a customer support system, a CRM system, an ITIL system, and so on. What they find with most products is a tradeoff. At one end of the spectrum is a ready-made solution that is low cost but limited. At the other end is a high cost and long-to-implement custom solution.
EnterpriseWizard - The Balanced Solution
With EnterpriseWizard, you get a fully balanced solution that gives you the best of both worlds. With out-of-the-box templates for help desk, external customer support, ITIL/ITSM, CRM, asset management, change management, project management, time management, customer surveys, and other standard business processes, you can go live quickly with minimal effort.
But you are not locking yourself into a cookie cutter solution that you will outgrow in a couple of years or that may not even give you what you really want right now. EnterpriseWizard is built on an adaptive platform that makes it quick and easy to customize and extend every aspect of the program using a browser-based GUI, without writing a line of code.
This means that you can take our default setup and customize it immediately to map your preferred business process, not what someone else thought should be the standard process for a help desk application. It also means lower risk and greater cost savings over time, as you can easily add new integrated processes and functions to the system as your needs change and your company grows.
It also means you can use the product to quickly build your own custom automation solutions for processes that are not at all standard, on a single consolidated platform where they can interact with each other and with the rest of your business.
Why Compromising Now Costs More in the Long Run
Most of our customers started out believing that their needs were fairly "standard" and that they could use any product with a reasonable feature set. But while there may be standard features that most customers need, how they actually want to use the system is often quite specialized to their particular business and the way it works.Understanding the limits of a product takes time and research. A list of features may suggest that a product can do what you need. It is usually only once you actually try to make the product match your process that you find it cannot. By then it may be too late to change directions, so many companies adjust their processes to match the product and reduce their ability to respond to changes in their business or market.
Lack of extensibility is a fatal shortcoming because it means that every time you need to add a function, you may need to buy a new product. Suppose you are using a help desk product to manage service requests, and you decide to add change management to your system. Since many changes result from help desk tickets, you want to be able to generate change requests directly from help desk tickets, to automate notification for the help desk ticket when the change is complete, and so on.
If you have a typical, non-extensible help desk solution, you face a problem. Some systems might allow you to add a new table for change management, but will be unable to create relationships to the existing data and tables, giving you a non-integrated, inefficient system. With other products you might be able to spend more to buy another program module that may or may not be customizable to meet your needs. In other cases, you may just need to buy an entirely new product. This means time spent searching for the product, implementing it, converting from the old product or trying to integrate with it, and further expense.
With an extensible system like EnterpriseWizard, this is a simple matter of adding a new table, custom relationships and fields, defining the workflow, and designing the automation you want. In a few hours of customization time and at no additional expense, you can have fully integrated change management that interacts with your existing system, all without writing a line of code.
A Perfect Fit Without the Sticker Shock
EnterpriseWizard is built with all the features needed for a scalable, enterprise-ready solution. Any custom table that you add inherits the same infrastructure of views, searches, sophisticated permissions, charts/reports, workflow, business rules, email integration, and auditability as our pre-configured tables, so it provides a huge headstart in designing your own custom applications.
There is no need to reinvent the wheel. We have many customers who started to build their own in-house solution thinking that was the only way to get the perfect fit they needed. After going over schedule and over budget, they found EnterpriseWizard and realized we could do what was needed in a fraction of the implementation time because we had already put the millions of man hours into developing the platform that made customization so easy.
If you're considering custom development, show us your requirements and specification and let us offer you a fixed price quote for building the system to your spec. You will be surprised at the low cost.
Let Us Prove We Can Meet Your Needs
There is no way to miss a hidden limitation when evaluating our product. We ask you to describe the process you are trying to automate. Then we build it in less than four hours and demonstrate it to you in a personalized demo, showing you exactly how we built it and how it can work for you.
Do you have a complicated company structure? Complex relationships between components of your business? Complex workflows and automation requirements? If so, you are our favorite kind of customer, because we know that we can serve you better than any of our competitors.
Call us today at 888-727-2209 ext 1 to discuss your needs with a sales representative. Or if you prefer, you can fill out the form below to submit an online request and we will get back to you as soon as possible.
