Customer Case Studies
Hundreds of companies have implemented EnterpriseWizard to automate a variety of business processes, from customer support and help desk to Sarbanes Oxley, ITIL, Order Fulfillment, Contract Management, and a host of other applications.
Unlike some of our competitors, we do not require customers to provide a case study as part of their contract, so all case studies have been voluntarily provided by satisfied customers who wanted to help spread the word about EnterpriseWizard.
Affinity Development Group - Industry: Customer Relationship Management Service Provider. A branded customer support system for a sports registration business went live in less than 2 weeks, and was later extended to provide helpdesk, HR, and Accounting process automation.
ArcaTech Systems - Industry: Transaction Automation. A system providing support to external customers with FAQs and built-in customer surveys improved service and customer satisfaction.
Atrenta, Inc. - Industry: Semiconductor Design Automation. An email-based support system was replaced with a complete customer support solution including a customer portal for submitting support issues and accessing downloads, beta tests, white papers, documentation, and more.
Carestream Health - Industry: Medical and Molecular Imaging Systems. A complex Vantive system was replaced with an improved web-based system in under 6 weeks, to manage service requests, change requests, procurement, provisioning, and integrate with network monitoring systems.
Chevron Corporation - Industry: Oil and Gas. A global deployment tracks and enforces all changes to the enterprise accounting system, providing auditable records through workflow automation for strict Sarbanes-Oxley (SOX) compliance.
DCG Systems - Industry: Semiconductor Manufacturing Analysis Equipment. A multi-faceted implementation including external Customer Support, CRM, Asset Management, and Contract management was done in record time.
Hopkins County Board of Education - Industry: Education. Automating ticket assignment, halving response times, improving customer satisfaction and reducing costs. Full ROI achieved on the software before paying for it.
Hot Topic Media - Industry: Consumer Personal Growth Advice. Supporting a content publisher and marketer's rapidly changing business model and distinctly branded business units with one integrated system.
Lexnet Consulting Group - Industry: CRM System Integrator. Satisfying the ever-changing needs of reseller's clients with the platform's adaptability, multi-platform compatibility, and flexible licensing and sales models.
MVTS Technologies, LLP - Industry: Semiconductor Automatic Test Equipment Support. MVTS needed a full-blown global customer support system, including 24/7 global customer support and field service, online RMA and parts ordering, contract management, and billable time management. The system was built with only 40 hours of consulting.
Shorenstein Realty Services L.P. - Industry: Real Estate Investment. Facilitating task/issue resolution during strenuous property acquisition process for multiple Help Desk units.
SpisNet ISP - Industry: Internet Service Provider. Automating the addition of new customers, billing and other services. 100% ROI in less than a month.
Tektronix - Industry: Test Equipment manufacturing. Tektronix uses EnterpriseWizard to manage website changes, marketing collateral and marketing operations requests.
