Customer Case Studies
Hundreds of companies have implemented EnterpriseWizard to automate a variety of business processes, from customer support and help desk to Sarbanes Oxley, ITIL, Order Fulfillment, Contract Management, and a host of other applications.
Unlike some of our competitors, we do not require customers to provide a case study as part of their contract, so all case studies have been voluntarily provided by satisfied customers who wanted to help spread the word about EnterpriseWizard.
Carestream Health - A complex Vantive system was replaced with an improved web-based system in under 6 weeks, to manage service requests, change requests, procurement, provisioning, and integrate with network monitoring systems.
Chevron Corporation - A global deployment tracks and enforces all changes to the enterprise accounting system, providing auditable records through workflow automation for strict Sarbanes-Oxley (SOX) compliance.
DCG Systems - A multi-faceted implementation including external Customer Support, CRM, Asset Management, and Contract management was done in record time.
Hot Topic Media - Supporting a content publisher and marketer's rapidly changing business model and distinctly branded business units with one integrated system.
Lexnet Consulting Group - Satisfying the ever-changing needs of reseller's clients with the platform's adaptability, multi-platform compatibility, and flexible licensing and sales models.MVTS Technologies, LLP - A provider of Automatic Test Equipment to the semiconductor industry needed a full-blown global customer support system, including 24/7 global customer support and field service, online RMA and parts ordering, contract management, and billable time management. The system was built with only 40 hours of consulting.
Shorenstein Realty Services L.P. - Facilitating task/issue resolution during strenuous property acquisition process for multiple Help Desk units.
Hopkins County Board of Education - Automating ticket assignment, halving response times, improving customer satisfaction and reducing costs. Full ROI achieved on the software before paying for it.
South Central Ohio Computer Association Case Study - Efficiently providing high-quality support to an Ohio educational community.
SpisNet ISP - Automating the addition of new customers, billing and other services. 100% ROI in less than a month.
