EnterpriseWizard Documentation
There are several sources of documentation for EnterpriseWizard. The online help contains the full administrator manual, and our user forums contain postings of tips and tricks as well as support FAQs. Video Tutorials offer visual instruction on several features, while we regularly offer Administrator Training classes. This page contains some of our most frequently requested documentation.
Full Administrator Manual
The Complete Administrator Manual for EnterpriseWizard is available through the program's online help button and also here as a pdf file.
Custom End User Portal Reference
If you need a completely customized end user interface, you can design your own HTML pages and insert the program elements into your pages. The End User Portal Tutorial and Reference provides instructions for how to customize the end user portal and documents the macros used to insert the program elements into your pages.
EnterpriseWizard Installation
Our EnterpriseWizard Installation Documentation provides detailed instructions for installing and updating EnterpriseWizard.
ITIL Knowledgebase Documentation
The ITIL Knowledgebase is preconfigured to be ready to implement standard ITIL processes out of the box with as little additional work as possible. The ITIL Reference Documentation provides full details of the initial setup for all tables, fields, rules, workflows, and so on, and provides instructions on how to build your service catalogue and customize the system for your particular needs.Quick Start Support Guide
The Quick Start Guide for Support provides simple instructions on the most basic customizations typically needed to make changes to the out-of-the-box CRM KB support setup to go live using EnterpriseWizard in a support or help desk context.
FAQs
The FAQs in our support system provide up-to-date answers to questions as they arise and also information on new functionality. To search our FAQs, login through the Support Login page and click on Search FAQs.
If you do not have an account in our support system, you can create your own user account so that you can view FAQs and submit support issues or sales questions - Create your own support account.
