Help Desk Software Comparison
| Workflows and Data | Benefit | Enterprise Wizard | ZenDesk | Numara Footprints | SugarCRM |
| Workflows and Business Rules | Automatically move support tickets forward with preset conditions and triggers. |  | | | |
| Aggregation Based Triggers | Compare how event frequency compares to expectations. For example, receive an alert if an employee resolves less than 3 tickets per week. | | |||
| Create Business Rules without Coding | Build custom business rules without the need for specialist programmers. | | | | |
| Graphical Workflow Editor | Use a drag-and-drop visual interface to customize your workflow from within your browser. | | |||
| Search Attached File Text | Find information in attached files by searching the text contained within them. | | |||
| Data Import | Make use of your existing data by importing information from either spreadsheets or a legacy system. | | | | |
| Social Media | Benefit | Enterprise Wizard | ZenDesk | Numara Footprints | SugarCRM |
| Built-In Facebook Integration | Bring the power of social media into your business by adding helpdesk functionality to a Facebook page | | | ||
| Submitting Tickets through Facebook | Let users submit support tickets through tabs on your Facebook page. | | | ||
| Convert Wall Posts to Tickets | Keep track of wall posts by converting them into tickets and storing them in your system. | | | ||
| Chat and Email Support | Benefit | Enterprise Wizard | ZenDesk | Numara Footprints | SugarCRM |
| Live Chat Functions | Engage users with live one-on-one chats and solve problems through personal communication. | | | | |
| Import Chats to Tickets | Keep a log of chats by converting them directly into tickets and storing them in your system. | | | | |
| Create Rich HTML Tickets from Emails | Maintain rich HTML formatting in emails when creating tickets. | | | | |
| Integration | Benefit | Enterprise Wizard | ZenDesk | Numara Footprints | SugarCRM |
| FAQ Integration | Give users the resources to help themselves by converting your knowledgebase into a dynamic FAQ. | | | | |
| Customizable Without Coding | Customize your system using the browser, without the need for custom coding. | | |||
| Integrated Document Management | Incorporate information from documents using built in document management. | | | ||
| Integrated Contract Management | Set triggers based on the terms and information in contracts by using built in contract management. | | |
Disclaimer
Does not include additional functionality produced externally by third party developers.
Information taken from manufacturer websites, customer testimonials, and third party sources and is believed to be accurate. Information may change without notice