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Whether you Rent, Lease or Purchase through one of our resellers, the price includes -all- the product functionality with no hidden costs for "optional" features.
Pricing Overview
There are pricing options to fit every need and they all based on the
notion of "active staff users" with an option for unlimited end user access.
An "active staff user" is someone who has used the staff interface in the
past thirty days. You do not have to worry about administering the system because staff licenses are automatically freed up after that time. For an additional increment of the staff user price, you can have an unlimited number of end users.
For example, a company might have 4,000 staff who submit
helpdesk tickets, 12,000 customers who create support tickets, 200
telemarkers who create sales leads, 40 active support staff and 60 sales people who follow up on the leads. Such a
company could purchase a license for the 100 (60 + 40) staff users and
for an extra 20% of that cost, provide individual logins for all the
4,000 internal staff, 12,000 customers and 200 telemarkers.
The SaaS+ Advantage
Do you wish that you could get the advantages of On-Demand
applications and Purchased applications?
SaaS/On-Demand applications offer: Pay as you go computing with a low initial cost; shared, remote access for easy customization of the application, a rapid return on investment and simplified management.
Purchased applications offer: Lower ongoing costs; full firewall security for sensitive data and tight integration with backend systems
Only EnterpriseWizard offers the best of both worlds with an On-Demand solution that you can easily move in-house. It takes just 6 mouse clicks to transfer the entire knowledgebase between servers.
Hosted Solution
No software to buy, no servers to maintain, support is included and your
success is
guaranteed.
Click
here
for an instant quote.
Software Lease
Support, upgrades and maintenance are all included in price. Click
here
for an instant quote.
Software Purchase
In just 10 minutes you can install the software on your own server and enjoy
full integration with LDAP, Active Directory and other backend systems. Click
here
for an instant quote.
Turnkey
Hardware, Software, Implementation, Maintenance and Support....everything is
included and system performance is
guaranteed.
Click
here
for an instant quote.
Support Prices
Standard Support package includes telephone support during normal working
hours, all upgrades and enhancements and is available at an additional cost of
18% per year of lease or license price. Premium Support package additionally
provides 24/7 telephone support. Click
here
for more details.
Consulting Services
Consulting services are available in order to facilitate a rapid start or for
ongoing expansion for companies with multiple knowledgebases, extensive data
import, custom scripting, integration with existing systems or custom
documentation requirements. On Site - $2000 per day plus travel expenses.
Off Site - $1600 per day
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