Most web browsers allow you to print anything on your screen through a print command. You can thus print any set of records being viewed by simply using your browser's print command.
You must click with your mouse in the main
frame of the table or form display (the part that contains the user or
ticket information that you wish to print) before selecting your browser's
print command to print just that information and not the top frame.
There is also a print 
command on the
Tickets/Manage and Users/Manage
action bar which enables the convenient printing of multiple records
as a list (in the current columnar or row-oriented view) or in the full
form layout (one after the other).
The print command is useful, for instance, if you have changed your table display to include all the fields and a filtered set of records that you want to print.
However, if you are using a columnar display and it is too wide to print, it will generally be truncated by your browser. Before you print, you may wish to change the display and narrow the columns you want to have printed so that they total 85 characters or less, or use a row-oriented display, which will wrap automatically.
Row oriented displays will wrap automatically
if they are too wide to be printed, as long as you have not combined too
many fields on a single row. Thus row oriented displays are generally
better suited for printing.
The Print command also allows you to
print a single ticket or user in the current view format or a sequence
of unrelated tickets or users in form layout. When you select this command,
the Print Tickets or Print Users dialog appears. Depending on whether
an item's check box is selected before executing the print command, the
options on the screen will be a bit different. The following figure shows
the Print Ticket dialog when a single ticket is selected:
Ticket Print Dialog
Selecting Current
will print just the selected ticket. Selecting
All will print all
tickets in the found set. If
no ticket is selected when you click , then only the option
to print All tickets would appear, and it would mean all tickets in the
current found set.
The option to "Show Selected Fields" will maintain your currently selected view but arrange it in printable format. The option to "Show All Fields" will display the tickets in consecutive order in "form layout," that is, showing all fields to which you have access for each ticket.
Printing a Selected Record in its Current View Format
Printing all Records on the Screen in Form Layout
Printing All Records on the Screen in the Current View Format