Adaptive Service Desk, CRM and BPM Software

Training

We offer regular training courses for EnterpriseWizard Administrators, as well as Partners and Distributors. The administrator training course is five days long and includes two days devoted to applying what you are learning by working on your own implementation. We strongly recommend this format based on feedback from previous attendees. However, if your time is limited, you may also elect to attend just the first three days of instruction.

We recommend that administrators come to the training with their requirements and needs analysis already done. During the training we will arrive at the best way to implement your requirements and you will then be able to work on your customizations.

By the end of 5 days, graduates of the training should:

• Understand how all the parts of the system work together
• Know how to customize the system to implement all of their business needs
• Have a good start on doing the necessary customizations
• Be capable of completing their own implementation and maintaining it

Here is what previous attendees have said:

"It is such a flexible application that the only way to effectively learn how to provide quality customer solutions is to attend the training class. The training provided me and my team with direction and insights that none of us would have figured out on our own. There was also lively discussion among the participants as to how to handle assorted, challenging real-world scenarios." Steve Chipman, Lexnet Consulting Group

"I inherited an EnterpriseWizard implementation that had been done by my predecessor. As I have been building my department, there were a lot of changes and improvements that I wanted to make. After hours/days of researching, I decided to start from scratch with a new implementation. Having little familiarity with the capabilities of EnterpriseWizard to start with, I was really impressed with the depth of the program functionality. During the training I learned how to make all the customizations I needed, and by the end of the 2 days of guided implementation, I had built a much improved and fully working system! I was able to import my old data to go live with the new system as soon as I returned to the office and our users are thrilled with the improvements. The training gave me not just the knowledge to do what I needed now, but also the tools to extend the add new functions later." Tracy Magee, HKS Medical Information Systems

Our next training course is going to be offered during the week of August 23-27, 2010 in Redwood City, California. The course will run from 9am to 5pm daily.

The cost for Customer Administrators is $2,500 for one attendee, $4,500 for two, $6,500 for three, and $2000 for each additional attendee from a single company. Pricing for Partners is provided in the registration form. Click here to register for the upcoming course.

If it is not possible to attend the whole course, you can also sign up to attend just the first three days, from August 23-27, 2010 at a cost of $1,500 per Administrator. Click the link above to sign up.

Call our sales line at 888-727-2209 ext 1 for more details and information.

Training is held at the Seaport Center in Redwood City.