White Papers
Seven Secrets for Effectively Managing a Support Organization
This paper offers seven principles for making a support operation more efficient and increasing customer satisfaction.
CIO Job Security
This paper discusses the greatest threats to CIO success and the main reason that many CIOs find themselves under fire. It describes how they can overcome these challenges and help their companies thrive in a competitive and rapidly changing environment.
Reducing the Cost of Government Compliance with Business Process Automation
This paper examines technologies that reduce the cost of government compliance and the overall cost of doing business, and outlines a plan for implementing such a system.
ITIL That Fits Your Business
This paper offers an overview of ITIL and some guidelines for implementing an ITIL solution successfully.
The Benefits of Change Management
This paper describes the benefits of implementing a change management system and provides several tips on ensuring a successful implementation.
EnterpriseWizard's Compliance with CFR 21 Part 11
This paper discusses the FDA requirements related to CFR 21 Part 11 and enumerates the ways in which EnterpriseWizard meets every requirement.
EnterpriseWizard Scalability and Redundancy
Provides results on the scalability of the EnterpriseWizard platform in production and benchmark settings and describes options for performance tuning. Details high-availability options and the redundant configuration of the SaaS service.
EnterpriseWizard Cloud Computing
The SaaS delivery model can reduce buyer risk and deployment times, but it comes with its own set of challenges. This paper examines those issues and describes how they are addressed by a cloud computing infrastructure.
The Need for Customer Centric CRM
Discover the difference between traditional CRM and Customer Centric CRM technologies that lead directly to increased customer satisfaction, repeat sales and deeply referenceable accounts.
Implementing a Customer Facing Web Based Support System
Examine the benefits and challenges of implementing a Web based support system.
Web Based Customer Service Examples
This paper describes three examples of Web based customer service, ranging in cost from $10,000 to $1,000,000 by EnterpriseWizard, Inference Corp and Cisco.
