White papers

EnterpriseWizard CRM and Cloud Computing

The SaaS delivery model can reduce buyer risk and deployment times, but it comes with its own set of challenges. This paper examines those issues and describes how they are addressed by a cloud computing infrastructure. View here

The Need for Customer Centric CRM

Discover the difference between traditional CRM and Customer Centric CRM technologies that lead directly to increased customer satisfaction, repeat sales and deeply referenceable accounts. View here

Implementing a Customer Facing Web Based Support System

Examine the benefits and challenges of implementing a Web based support system. View here

Web Based Customer Service Examples

Three examples of Web based customer service, ranging in cost from $10,000 to $1,000,000 by EnterpriseWizard, Inference Corp and Cisco. View here

EnterpriseWizard Benefits

Review the EnterpriseWizard tools that will bring your whole organization together to better market, sell and service customers. View here

Hopkins County Board of Education

Automating the ticket assignment, halving response times, improving customer satisfaction and reducing costs. Full ROI achieved on the software before paying for it. View here

SpisNet ISP

Automating the addition of new customers, billing and other services. 100% ROI in less than a month.
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MagicTech Computers Case Study

Dramatically increasing revenues by using EnterpriseWizard to handle everything from managing service calls to billing customers
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South Central Ohio Computer Association Case Study

Efficiently Providing High-Quality Support to an Ohio Educational Community
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